I'm so exciteeeeddddddd!
If you've been following my blog for a while then you will most likely've seen my silver DKNY watch in a number of outfit posts. I bought this watch for myself around 3 years ago as a reward for doing well in my exams and I absolutely loved it. I bought it from Goldsmiths Jewellers and was sure to take out the 3 year Stirling Care Insurance because I knew it would be likely that with daily use, some stones may come out.
I wore this watch pretty much every day for three years. The first time I took it back to get some lost stones replaced was a year ago and two stones had fallen out. The watch got sent off to the repair centre and 6 weeks later I received it back but only one of the two stones had been replaced. Fuming, I had it sent back again. A few weeks later it came back to me with both stones replaced, but with the bracelet damaged. I took it home anyway because I couldn't go without my watch for another few weeks. My dad had to fix it in the end.
Anyway, I wrote a complaint letter about the snotty customer service I received as well as the shoddy 'repair' centre. Nothing came of it.
I took the watch back a couple of weeks ago because another two stones had fallen out. The people that served me the first time recognised me and were nice as pie and made sure to send it off as 'Urgent' so I wouldn't have to wait 6 weeks again. Sure enough, to their word, a week later the watch was sent back to the shop and I received a sheepish phonecall saying it had come back but they had replaced the stones in the wrong colour. They said they would send it back again if I wanted or I could swap it for something to the same price that it was insured for.
They didn't have to tell me that twice. Even though it would cut off the rest of the insurance policy I had paid for (it only had one month left, anyway), I decided OBVIOUSLY to get a brand spanking new watch. FOR FREE. It worked out that I could swap my old watch for this one as well as 3 more years Stirling Care Insurance on this one for absolutely nothing. Hurray!
I think that for such a big company like Goldsmiths, it's absolutely unbelievable that they would have such a shoddy repair centre. It can't just be my watch that has been messed up like this, 4 times! Absolutely ridiculous! Anyway, I'm glad they offered me the chance to exchange it even though it is near on 3 years old.
Anyway, excited, I scoured the website and finally chose this little beauty by Michael Kors.
I absolutely love it. I wanted, originally another silver watch as I wear a lot of silver jewellery but finally decided on this Rose Gold number. I had to have about 5 links taken out, and I haven't quite worked out how to set it all up properly yet, but I'm very happy with it so far!
The details of this watch are as follows:
Michael Kors Ladies Watch with Copper Tone Chronograph Dial, Rose Gold Plated Case and Bracelet and Quartz Movement.
Style number: MK5128
Do you think I made the right choice? Have you had any similar problems with Goldsmiths or your jewellers?